Shipping policy

Last Updated: [17 Nov 2023]

Thank you for shopping with Acute Xoxo! We want to make sure that your online shopping experience is as smooth and hassle-free as possible. Please take a moment to review our shipping policy.

1. Order Processing:

  • All orders are processed within 2 business days (excluding weekends and holidays) after receiving payment confirmation.
  • Orders placed before 4.00 PM IST will be processed on the same business day.

2. Shipping Destinations:

  • We currently ship to addresses within India only.

3. Shipping Methods:

  • We offer standard shipping and express shipping options.
  • Standard shipping generally takes 5 business days for delivery.
  • Express shipping ensures faster delivery and usually takes 3 business days.

4. Shipping Charges:

  • Shipping charges are calculated based on the weight of your order and the shipping method selected during checkout.
  • Free shipping may be available for orders above a certain amount, as specified on the website.

5. Order Tracking:

  • Once your order is shipped, you will receive an email with tracking information.
  • You can also track your order by logging into your account on our website.

6. Undeliverable Addresses:

  • Please ensure that the shipping address provided during checkout is accurate and complete.
  • We are not responsible for orders with incorrect or undeliverable addresses.
  • If an order is returned due to an incorrect address, the customer is responsible for any additional shipping charges.

7. Delivery Timeframe:

  • The estimated delivery time provided during checkout is based on business days and is not guaranteed.
  • Delays may occur due to unforeseen circumstances, such as natural disasters or other external factors.

8. Shipping Partners:

  • We work with reliable shipping partners to ensure the timely and secure delivery of your orders.

9. Shipping Holidays:

  • Our shipping partners observe certain holidays, and orders may not be processed or delivered on these days.

10. Contact Information:

  • If you have any questions about your order or our shipping policy, please contact our customer service team at acutexoxolive@gmail.com

11. Changes to the Shipping Policy:

  • Acute Xoxo reserves the right to modify this shipping policy at any time. Changes will be effective immediately upon posting on our website.

Thank you for choosing Acute Xoxo for your online shopping needs!